Terms and Conditions

BOOKING/CANCELLATION POLICY

BOOKING
To secure a booking we will require your Credit/Debit Card details including; the card’s number, start/expiry date and the three digit security number, your address and post code. Your card is not processed unless a deposit is required (20% non-refundable for group bookings).
In the unlikely event of a ‘double booking’ every effort will be made by Five Pilmour Place to locate and secure alternative accommodation. Five Pilmour place will not be liable for any additional costs.

PAYMENT
Full pre-payment or a credit card number is required to guarantee your reservation.  Payment can be made by; Amex, MasterCard, Visa or Maestro. Credit Card payments are subject to a 3.5% administration fee.

We no longer are able to accept cheques

Cancellations can be made by telephone, but must always be confirmed in writing by letter or email, preferably by the person who made the booking.

CANCELLATION: 21 Days or more before scheduled booking
We will make every effort to re-sell the accommodation booked, if this is unsuccessful in full or in part, you will be liable for the cost of one night’s stay of the total accommodation booking less any monies recovered from re-sale.

CANCELLATION: less than 21 days prior to scheduled booking
We will make every effort to re-sell the accommodation booked, if this is unsuccessful in full or in part, you will be liable for the full cost of the original booking less any monies recovered through re-sale.

Separate cancellation policies may apply to major events being held in St Andrews ie Major Golf Tournaments, Graduation Week together with our Exclusive Use Packages

All payments will be charged to your Credit/Debit Card.

We recommend that Travel Insurance be taken out by guests to cover costs incurred due to late cancellation.

No refunds are given in the event of early check-outs.

Our request for personal details are for our 'sole' use and are used in respect to making and guaranteeing 'your' booking and are not passed on to any third party except where we make enquires for and on your behalf at another establishment.

We reserve the right to cancel any bookings made